Support for grandparents, aunts, uncles, older siblings and family friends caring for a child, and the child’s parents, to agree arrangements together.
Kinship care is when a child is raised by a relative or family friend because their parents are unable to care for them. It can be informal, or set out in an arrangement such as a special guardianship order or a child arrangements order.
Kinship care mediation helps kinship carers and parents talk through the issues that often arise, including:
Step one is a free initial phone consultation, where we listen to your situation and talk through who needs to be involved.
Step two is a separate MIAM for each person taking part, so everyone can be heard and we can check mediation is safe and suitable.
Step three brings you together for joint sessions, in person or online, or in separate rooms if that feels easier, with your mediator guiding the conversation.
Step four is a written summary of what you have agreed, giving everyone clarity about contact, roles and next steps.
Kinship arrangements often begin at a time of crisis, and feelings between carers and parents can run high. Mediation gives everyone a chance to be heard, clarify expectations and focus on what the child needs.
A 2025 feasibility study published by Coram found early signs that kinship care mediation can improve communication, clarify contact arrangements and help parents feel more included. Your mediator stays impartial and keeps the child at the centre of every conversation.
Where mediation concerns arrangements for a child, you may be eligible for Legal Aid, and the Family Mediation Voucher Scheme may contribute up to £500, subject to eligibility. If you do not qualify, our transparent fees are listed below:
* all prices are excluding VAT
Grandparents, aunts, uncles, older siblings, family friends and anyone else caring for a child whose parents cannot, as well as the child’s parents. It can help whether the arrangement is informal or set out in a court order.
Yes. Agreeing safe, workable contact is one of the most common reasons kinship families use mediation, and your mediator will help everyone focus on what is best for the child.
Not always. Some kinship arrangements are informal, while others are formalised through a special guardianship order or a child arrangements order. Mediators cannot give legal advice, so we recommend speaking to a family solicitor or a kinship care charity about your options.
In most cases, grandparents need the court’s permission before applying for a child arrangements order, and attending a MIAM is usually required first unless an exemption applies.
It may be. If a local authority is involved with your family, we can talk through whether mediation is appropriate and how it fits alongside any plans already in place.
Where appropriate, and with the agreement of the adults involved, children can share their views with a specially trained mediator through child-inclusive mediation.
EXCELLENT
Based on 14 reviews
Posted on Google
Matthew NewTrustindex verifies that the original source of the review is Google.
"I recently used First Steps Family Mediation and was incredibly impressed by their professionalism, efficiency, and care. The administration team made the entire process seamless, and communication was excellent from start to finish. I am particularly grateful for their ability to facilitate separate shuttle sessions, which ensured a completely safe, neutral, and comfortable environment throughout. I highly recommend their services to any parent navigating family mediation."Posted on Google
Brenna PearsonTrustindex verifies that the original source of the review is Google.
So professional, helpful and kind. Thank you to Sam for all her help.Posted on Google
LisaTrustindex verifies that the original source of the review is Google.
Absolutely amazingPosted on Google
JmicsterTrustindex verifies that the original source of the review is Google.
Excellent service from Sam & her team, They are sharp, analytical, and highly skilled at keeping conversations productive. They saved us months of litigation and significant legal fees by helping us find a mutual resolution in just a few sessions. Exceptional professionals.Posted on Google
Gabriella CordinerTrustindex verifies that the original source of the review is Google.
I didn’t think mediation would work but first steps were supportive and understanding of my children’s individual needs and helped us reach a better future. I recommend Sam and the team, we are so grateful for all your help.Posted on Google
Richard BakerTrustindex verifies that the original source of the review is Google.
Never thought I'd undertake mediation. But I'm glad I chose First Steps. At a stressful time in life, they were professional, supportive, helpful, and very knowledgeable. I never felt talked down to or made to be the bad guy. Would very much recommend them for anyone facing those difficult conversations. A neutral space to talk openly, and freely.Posted on Google
Tee JTrustindex verifies that the original source of the review is Google.
The management are very concerned about the clients experience - had a situation, she found a solution when she really didn’t have to and she made good on what was said to me - let’s hope the rest of the experience is to the same level Thankyou for your professionalismPosted on Google
Timothy RumbelowTrustindex verifies that the original source of the review is Google.
Compassionate and caring - totally recomended!Posted on Google
Mark SteeleTrustindex verifies that the original source of the review is Google.
If only the whole divorce procedure was as simple as dealing with First Steps. Karen and Samantha at the Plymouth office were absolutely amazing, providing reassurance, empathy, professional advice and genuinely cared about me and the process I was going through. I would whole heartedly recommend First Steps if you have any mediation requirements and add my thanks to them for everything that has been done by them.Verified by TrustindexTrustindex verified that these reviews were published on First Steps Family Mediation's Google Business Profile. Learn more