Wherever you’re based, our accredited family mediation team is on hand to help you and your family find a way forward, in person or online.
Our family mediation is jargon-free and supportive from the very first call, whether you meet us in person at our Plymouth office or join a session online from anywhere in the country, with the same accredited, experienced team throughout.
From Plymouth to towns and cities right across the UK, we help families reach lasting, workable agreements outside of the family court.
Plymouth is our home base, and it’s where much of our family mediation work is concentrated. We offer in-person sessions here, alongside online mediation for the wider South West.
We support separating families across Bristol and the surrounding area with online family mediation, covering child arrangements, finances and separation with care.
Families across Birmingham and the wider West Midlands can access our accredited online family mediation service, at a time and pace that suits your family best.
We provide online family mediation to families across Manchester and the North West, helping separating parents and couples reach agreements without going to court.
Our accredited mediators support families across London with online family mediation, covering child arrangements, finances and separation, wherever you’re based in the capital.
Our caring team support separating families across Cardiff and the surrounding area with online family mediation, covering child arrangements, finances and separation.
EXCELLENT
Based on 14 reviews
Posted on Google
Matthew NewTrustindex verifies that the original source of the review is Google.
"I recently used First Steps Family Mediation and was incredibly impressed by their professionalism, efficiency, and care. The administration team made the entire process seamless, and communication was excellent from start to finish. I am particularly grateful for their ability to facilitate separate shuttle sessions, which ensured a completely safe, neutral, and comfortable environment throughout. I highly recommend their services to any parent navigating family mediation."Posted on Google
Brenna PearsonTrustindex verifies that the original source of the review is Google.
So professional, helpful and kind. Thank you to Sam for all her help.Posted on Google
LisaTrustindex verifies that the original source of the review is Google.
Absolutely amazingPosted on Google
JmicsterTrustindex verifies that the original source of the review is Google.
Excellent service from Sam & her team, They are sharp, analytical, and highly skilled at keeping conversations productive. They saved us months of litigation and significant legal fees by helping us find a mutual resolution in just a few sessions. Exceptional professionals.Posted on Google
Gabriella CordinerTrustindex verifies that the original source of the review is Google.
I didn’t think mediation would work but first steps were supportive and understanding of my children’s individual needs and helped us reach a better future. I recommend Sam and the team, we are so grateful for all your help.Posted on Google
Richard BakerTrustindex verifies that the original source of the review is Google.
Never thought I'd undertake mediation. But I'm glad I chose First Steps. At a stressful time in life, they were professional, supportive, helpful, and very knowledgeable. I never felt talked down to or made to be the bad guy. Would very much recommend them for anyone facing those difficult conversations. A neutral space to talk openly, and freely.Posted on Google
Tee JTrustindex verifies that the original source of the review is Google.
The management are very concerned about the clients experience - had a situation, she found a solution when she really didn’t have to and she made good on what was said to me - let’s hope the rest of the experience is to the same level Thankyou for your professionalismPosted on Google
Timothy RumbelowTrustindex verifies that the original source of the review is Google.
Compassionate and caring - totally recomended!Posted on Google
Mark SteeleTrustindex verifies that the original source of the review is Google.
If only the whole divorce procedure was as simple as dealing with First Steps. Karen and Samantha at the Plymouth office were absolutely amazing, providing reassurance, empathy, professional advice and genuinely cared about me and the process I was going through. I would whole heartedly recommend First Steps if you have any mediation requirements and add my thanks to them for everything that has been done by them.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more