ABOUT US

About First Steps Family Mediation

We believe in a fresh, supportive and cost-effective approach to family mediation, helping families reach solutions outside of court.

A fresh, supportive approach to every family mediation case

Our family mediation is jargon-free and supportive from the very first call. We take an inclusive approach that considers children’s voices, with affordable, transparent fees and experienced, accredited mediators guiding every session.

For over five years, we’ve helped families across Plymouth and the wider UK reach lasting agreements outside of court, at a fair price.

Don't just take our word for it

      EXCELLENT  
   Based on 14 reviews 
    
 
 
 
   
 
 
       Posted on Google  
    Matthew New 
 
 
 
 Trustindex verifies that the original source of the review is Google. "I recently used First Steps Family Mediation and was incredibly impressed by their professionalism, efficiency, and care. The administration team made the entire process seamless, and communication was excellent from start to finish. I am particularly grateful for their ability to facilitate separate shuttle sessions, which ensured a completely safe, neutral, and comfortable environment throughout. I highly recommend their services to any parent navigating family mediation."
  
 
      Posted on Google  
    Brenna Pearson 
 
 
 
 Trustindex verifies that the original source of the review is Google. So professional, helpful and kind. Thank you to Sam for all her help.
  
 
      Posted on Google  
    Lisa 
 
 
 
 Trustindex verifies that the original source of the review is Google. Absolutely amazing
  
 
      Posted on Google  
    Jmicster 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service from Sam & her team, They are sharp, analytical, and highly skilled at keeping conversations productive. They saved us months of litigation and significant legal fees by helping us find a mutual resolution in just a few sessions. Exceptional professionals.
  
 
      Posted on Google  
    Gabriella Cordiner 
 
 
 
 Trustindex verifies that the original source of the review is Google. I didn’t think mediation would work but first steps were supportive and understanding of my children’s individual needs and helped us reach a better future. I recommend Sam and the team, we are so grateful for all your help.
  
 
      Posted on Google  
    Richard Baker 
 
 
 
 Trustindex verifies that the original source of the review is Google. Never thought I'd undertake mediation. But I'm glad I chose First Steps. At a stressful time in life, they were professional, supportive, helpful, and very knowledgeable. I never felt talked down to or made to be the bad guy. Would very much recommend them for anyone facing those difficult conversations. A neutral space to talk openly, and freely.
  
 
      Posted on Google  
    Tee J 
 
 
 
 Trustindex verifies that the original source of the review is Google. The management are very concerned about the clients experience - had a situation, she found a solution when she really didn’t have to and she made good on what was said to me - let’s hope the rest of the experience is to the same level Thankyou for your professionalism
  
 
      Posted on Google  
    Timothy Rumbelow 
 
 
 
 Trustindex verifies that the original source of the review is Google. Compassionate and caring - totally recomended!
  
 
      Posted on Google  
    Mark Steele 
 
 
 
 Trustindex verifies that the original source of the review is Google. If only the whole divorce procedure was as simple as dealing with First Steps. Karen and Samantha at the Plymouth office were absolutely amazing, providing reassurance, empathy, professional advice and genuinely cared about me and the process I was going through. I would whole heartedly recommend First Steps if you have any mediation requirements and add my thanks to them for everything that has been done by them.
  
 
  
  
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

Our mission and values

Helping families move forward with dignity, always keeping children's needs at the heart of every conversation and agreement we support.

Our family mediation service covers child arrangements, financial mediation, divorce and separation, communication support, and property and debt settlements, all delivered by one accredited, experienced team.

We offer online family mediation across England and Wales, so wherever you’re based, expert support is never far away.

Affordable, transparent fees and experienced, accredited mediators support you every step of the way, from first call to final agreement.

Supporting families across the UK from our base in Plymouth

As well as our Plymouth office, we offer online family mediation to families in Birmingham, Cardiff, Bristol, Exeter, Hull, Leeds, Liverpool, London, Manchester, Newcastle and Nottingham, wherever you’re based.

Wherever you’re based, you can access the same experienced, accredited family mediation team, whether you meet us in person or online.